Data Deletion Instructions

Last Updated: January 2024

Your Right to Data Deletion

At fafa88, we respect your privacy and your right to control your personal data. You have the right to request the deletion of your personal information from our systems, subject to certain legal and regulatory requirements.

This page provides detailed instructions on how to request data deletion and what to expect during the process.

Before You Request Data Deletion

⚠️ Important Considerations

Before requesting data deletion, please be aware that:

  • Account deletion is permanent and irreversible
  • You will lose access to your account and all associated data
  • Any remaining account balance must be withdrawn before deletion
  • You will lose your gaming history and achievements
  • You will be unsubscribed from all communications
  • You cannot create a new account with the same details for a specified period

How to Request Data Deletion

You can request deletion of your data through any of the following methods:

Method 1: In-App Request (Recommended)

  1. Open the fafa88 app and log in to your account
  2. Navigate to Settings → Account Settings
  3. Select Privacy & Security
  4. Click on Delete My Account
  5. Read the warning message carefully
  6. Enter your password to confirm your identity
  7. Select a reason for deletion (optional)
  8. Click Confirm Deletion
  9. You will receive a confirmation email with a verification link
  10. Click the verification link within 48 hours to complete the process

Method 2: Email Request

  1. Send an email to [email protected]
  2. Use the subject line: "Data Deletion Request"
  3. Include the following information:
    • Your registered email address
    • Your username
    • Your full name as registered
    • Date of birth (for verification)
    • Last 4 digits of your registered phone number
  4. State clearly: "I request the deletion of all my personal data"
  5. We will verify your identity and respond within 5 business days

Method 3: Customer Support

  1. Contact our 24/7 customer support via live chat in the app
  2. Request to speak with a Privacy Officer
  3. Provide your account details for verification
  4. Express your wish to delete your account and data
  5. Follow the instructions provided by the support agent
  6. You may be asked to confirm via email for security

Verification Process

To protect your account from unauthorized deletion, we require identity verification. You may be asked to provide:

  • Government-issued photo ID
  • Answers to security questions
  • Verification code sent to your registered email or phone
  • Recent transaction details (if applicable)

This verification process typically takes 1-3 business days.

What Data Will Be Deleted

Upon approval of your deletion request, we will delete:

  • Personal identification information (name, date of birth, address)
  • Contact information (email, phone number)
  • Account credentials and security information
  • Payment information and financial details
  • Gaming history and preferences
  • Communication preferences and marketing data
  • Device and technical information
  • User-generated content and interactions

Data We May Retain

Please note that certain data may be retained for legal and regulatory compliance:

  • Financial Records: Transaction records may be retained for up to 7 years as required by financial regulations
  • Legal Obligations: Data required for ongoing legal proceedings or investigations
  • Fraud Prevention: Limited data to prevent fraudulent activities and protect other users
  • Aggregated Data: Anonymous, aggregated data that cannot identify you
  • Backup Systems: Data in backup systems will be deleted according to our retention schedule

Retained data will be securely stored and used only for the specified legal purposes.

Timeline for Data Deletion

Day 1-3: Verification

We verify your identity and validate the deletion request

Day 4-7: Processing

Your account is deactivated and deletion process begins

Day 8-30: Deletion

Data is permanently deleted from primary systems

Day 31-90: Backup Removal

Data is removed from backup systems per retention schedule

You will receive confirmation emails at key stages of the deletion process.

Alternative Options

If you're concerned about privacy but don't want to delete your account entirely, consider:

  • Account Deactivation: Temporarily disable your account (can be reactivated later)
  • Self-Exclusion: Block access to your account for a specified period
  • Data Minimization: Request deletion of specific data types only
  • Privacy Settings: Adjust your privacy preferences in account settings
  • Marketing Opt-Out: Unsubscribe from marketing communications only

Withdrawal of Funds

💰 Important: Withdraw Your Balance

Before requesting account deletion, ensure you have:

  • Withdrawn all available balance from your account
  • Completed any pending withdrawals
  • Resolved any disputes or pending bets

Once your account is deleted, you will lose access to any remaining funds.

Re-registration Policy

After account deletion:

  • You cannot create a new account using the same email for 6 months
  • Your phone number will be blocked from registration for 6 months
  • You may be required to provide additional verification for future accounts
  • Previous self-exclusion periods may still apply

Frequently Asked Questions

Can I cancel a deletion request?

Yes, you can cancel a deletion request within 48 hours of submission by contacting support immediately.

Will I receive a confirmation of deletion?

Yes, you will receive email confirmations when your request is received, approved, and completed.

Can I request a copy of my data before deletion?

Yes, you can request a data export before deletion. This typically takes 3-5 business days.

What if I have an active bonus or promotion?

All bonuses and promotions will be forfeited upon account deletion.

Contact Us

If you have questions about data deletion or need assistance with your request:

Privacy Team

Email: [email protected]

Response time: Within 5 business days

Customer Support

Email: [email protected]

Live Chat: Available 24/7 in the app

Your Privacy Rights

In addition to data deletion, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Restrict processing of your data
  • Object to certain uses of your data
  • Data portability (receive your data in a portable format)

For more information about your privacy rights, please review our Privacy Policy.

Regulatory Compliance

Our data deletion process complies with:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable data protection laws
  • Gaming regulatory requirements